Complaints Procedure

HOW TO GET IN CONTACT
By Phone:
01908 419621
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By Email:
complaints@lendaline.co.uk
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In Writing:
Lendaline Business Finance Ltd,
Unit 5, Deltic Business Park,
Rooksley,
Milton Keynes
MK13 8LD

If your complaint is not resolved within 3 working days please contact our principal Crystal Business Finance Ltd; by telephone on 0121 506 9060, by email on management@crystalbf.co.uk or in writing at Crystal Business Finance Limited, Blythe Valley Innovation Centre, Central Boulevard, Blythe Valley Park, Solihull, West Midlands, B90 8AJ.

We will acknowledge receipt of your complaint promptly and where possible, we will provide a written summary of our findings and conclusion by the close of three business days following receipt. If your complaint cannot be resolved within 3 business days, we will ensure that you are regularly kept informed of our progress with regards to the investigation.We will endeavour to send you our final decision letter within 8 weeks of your complaint. If we are unable to complete our investigations within 8 weeks we will send confirmation of this in writing along with an explanation as to why we have been unable to complete our investigations within this timescale. We will confirm when you can next expect contact from us. At this stage, you will be entitled to refer your complaint to the Financial Ombudsman Service.

Also, if you have received our final decision letter and are not satisfied with the response you may refer your complaint directly to:

The Financial Ombudsman Service:www.financial-ombudsman.org.uk
They are open: Monday to Friday – 8am to 8pm & Saturday – 9am to 1pm

By Phone:
0800 023 4567 - calls to this number are normally free for people ringing from a “fixedline” phone – but charges may apply if you call from a mobile phone.
0300 123 9123 - calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

These numbers may not be available from outside the UK – so please call us from abroad on - +44 20 7964 0500

By Email:
complaint.info@financial-ombudsman.org.uk
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In Writing:
The Financial Ombudsman Service,
Exchange Tower,
London
E14 9R